Privacy Policy


Live Web (Live Web) prides itself on protecting your privacy and supporting a safe online experience. This Privacy Policy outlines the information we collect and how we use it. Translations are provided for convenience for non-English customers; however,  Live Web is governed by the Personal Information Protection and Electronic Documents Act, the EU General Data Protection Regulation (GDPR), and any other relevant data protection regulations that may apply in the regions we operate in. By using the Live Web website, you consent to the data practices described in this Privacy Policy.

What this Privacy Policy covers

This policy covers the information Live Web collects and how we use it. It also outlines the steps Live Web takes to protect that information, how to contact us, and how we comply with relevant data protection regulations such as the GDPR.

Under the GDPR, Live Web is a data controller for the information we collect from you. In certain cases, we are also a data processor for data collected by our clients; for more information on client-collected data, please see "Information collected by our customers" below.

What information we collect

We collect information from you in order to deliver services that you purchase and to monitor and improve the customer experience on our website. The data collected may include your name, email address, postal address, telephone number(s), billing information such as credit card numbers, and answers to security questions that help us to verify your identity and secure your account. It may also include marketing preferences, survey and contest responses, and information you provide through online chats, telephone calls, and support tickets with us. Live Web services are intended for business use, and Live Web does not knowingly market to or collect personal information from people under the age of 18.

Live Web services are intended for business use, and Live Web does not knowingly market to or collect personal information from people under the age of 18.

How we collect information

Live Web collects personally identifiable information in a variety of ways, including but not limited to: online order forms, online chats, telephone calls, market research surveys, and customer support tickets.

Certain information about your computer hardware and software may also be automatically collected through tools such as Google Analytics. This information can include your IP address, browser type, domain names, access times, and referring website addresses.

Live Web may also collect information from third parties as required in order to provide you with products and services.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Live Web’s blog or social media pages, this information may be collected and used by others.

How we use your information

Provision of Services

Live Web collects and uses your personal information to operate the Live Web website, to deliver the services you have requested, and to inform you of other products or services available from Live Web and its affiliates. This includes sharing your information with trusted third parties, as explained below. We DO NOT sell any of your personal information.

If you elect use a service that provides you the ability to import your personal contacts or related information (i.e. OnePlan Connect), Live Web will not use this information for commercial purposes except to provide that service.

Third-Party Services

Live Web offers certain products and services in conjunction with or through trusted partners, sponsors, and affiliates (“Third-Party Services”). These services may be available for an additional fee, or they may be included for free or as a portion of a larger bundle of services. In order to properly set up these services (and, where needed, integrate them with any services you may have), we may need to share certain information you have provided to us with these Third-Party Services. For payments or other monetary transactions, Live Web must share your personal information (specifically your billing information) with our payment processor. In all cases, we share only information that is required to set up and operate these services. Third-Parties are not permitted to use, keep, or share your data except for the specific services they have been contracted to provide.

Business Continuity

Should Live Web become part of a merger, acquisition, corporate reorganization, or any other change of control, your personal information will be included in Live Web’s sale of business assets. This means that it could be shared with Live Web’s new owners, or with a new business that Live Web acquires. If this happens, Live Web will make reasonable efforts to notify you and inform you of any choices you may have about the information you shared with us.

Web Analytics

Live Web keeps track of the websites and pages our customers visit within Live Web in order to determine which Live Web services are the most popular. This data is used to deliver customized content and advertising within Live Web to customers whose behaviour indicates they are interested in a particular subject area. Data may also be used to determine the effectiveness of promotional campaigns and advertising.

Communications

Live Web may contact you regarding services you have purchased from us to deliver information, updates, notices of functionality changes, upcoming payments, and planned service maintenance.

We may also contact you with newsletters, announcements, and special offers we think you may find valuable. You can withdraw your consent to receive these communications at any time.

Live Web may display targeted advertising to you. For more information, please see "How we use cookies" below.

Legal Disclosure

Live Web, its affiliates, trusted partners, and sponsors may be required to disclose or process any personal information we collect in order comply with legal, regulatory, and law-enforcement requests (like court orders or for taxes), especially to protect Live Web, our customers, or the public.

Domain Registration

In order to register domain names, personal information collected during your purchase must be provided to the registrar responsible for processing your request, as per the registrar’s rules and the rules set out by the Internet Corporation for Assigned Names and Numbers (ICANN) and/or the relevant domain name registry.

This information goes into a searchable database (WHOIS). Access to WHOIS information may be limited but you can help protect yourself by opting out of displaying your personal information through the purchase of a Domain Privacy service (some domains are not eligible for this service).

Our legal basis for processing your information

Contract: Your personal information is necessary for providing the services you requested. This includes payment and setting up the services, and also the assistance and support we provide to make sure your services are working properly.

Consent: From time to time Live Web may send you announcements and special offers. You can withdraw your consent for these communications at any time by clicking the unsubscribe link on any email you no longer wish to receive, or by contacting our Data Protection Officer by emailing us at web@live.com.eg.

Legal Obligation: Live Web may be required to process any personal information we collect in order comply with legal, regulatory, and law-enforcement requests.

How we protect your information

Live Web secures the information we collect on servers in a controlled, secure environment. We maintain safeguards to protect against unauthorized access, use, modification, and disclosure of this data.

Where possible, Live Web uses industry-standard SSL encryption when communicating your data. Live Web also ensures that all customer websites have free access to SSL certificates from“Let’s Encrypt.”

However, no data transmission over the Internet or wireless network can be guaranteed 100% secure. While we strive to protect your personal information, there are security and privacy limitations of the Internet which are beyond our control. Information and data may be viewed or tampered with in transit by a third party, despite best efforts.

How we retain your information

Live Web will retain your personal information for as long as your Live Web services are active.Once your last service has been cancelled, Live Web will:

Live Web may retain personal information longer in order to comply with specific legal requests or obligations. When personal information is no longer required, we will ensure it is deleted.

How we transfer your information

If you visit Live Web or its websites from a country other than the country in which our servers are located, your communications with Live Web may result in the transfer of information across international borders. This may also happen if you telephone us or start an online chat. In all cases, your information will be handled under the terms of this Privacy Policy.

How to change your information

You may request access to review, update, and correct any inaccuracies in your personal information by contacting our Data Protection Officer by emailing us at dpo@Live Web.com. We may ask you to provide personal information in the form of answers to security questions in order to verify your request.

You can also access and update much of your personal information through the Live Web Dashboard in the My Profile section. Please ensure you always keep your contact and billing information current with us.

You also have the right to request that we delete your personal data. We will honor the request to the extent possible under our legal and contractual obligations. Please keep in mind that deleting your data may stop your Live Web services from working properly or at all.

Information collected by our customers

Live Web customers may collect data from people who visit their sites, regardless of whether a purchase is made. Live Web customers are responsible for ensuring they are complying with all legal and privacy regulations, including but not limited to the European GDPR.

Live Web does not have a direct relationship with our customers’ visitors or users.

If you would like to make any requests regarding personal information that has been collected by a Live Web customer, please contact them directly. This applies to any kind of request, whether to access, correct, amend, or delete information. If the customer asks Live Web to remove any personal information we will respond within thirty (30) days.

Links to Third-Party Sites

You may be able to access other websites that have links on Live Web websites, where you can purchase products and services or register to receive materials or new product updates. In many of these cases, you will be asked to provide personal information such as your name, email address, or other contact information, or credit/billing information. If you complete an order or provide personal information to a website or service that is not provided by Live Web, Live Web has no control over the third party’s use of any personal information. Live Web therefore has no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose, secure, or otherwise deal with your personal information. Live Web provides these links to other websites as a convenience to you. Please exercise care when visiting linked websites, which will have separate and independent privacy policies.

Future changes to our Privacy Policy

Live Web reserves the right to modify this Privacy Policy at any time. Please check back regularly to make sure you are aware of any changes and to stay informed of how we are protecting your information.